Video license / Video download / Help for AOL customers
Video download using download manager
The download manager downloads your video to your PC quickly and easily.
The video is stored in the directory you selected.
That’s why you can start viewing the video even while it’s downloading.
To use the download manager, you need Internet Explorer Version 4 or higher.
The time needed to fully download a video to your PC depends on the speed of your connection.
IMPORTANT:
When you want to download a video FOR THE FIRST TIME using download manager, first click the "Change directory" button and select a folder for the video. ONLY HAVING DONE THIS should you start downloading!
If the download is aborted for any reason, close the browser window and log in again. The menu button "Your downloads" lets you resume the download.
Download window does not open
If you click the button "Download video" and no new window with the download manager opens,
this is probably because you have activated a popup blocker.
To download videos, all popup blockers must be deactivated.
Some security programs have a built-in popup blocker that – even if you have not set it -
blocks all automatic popups as default setting.
The following uses the example of Norton Internet Security 2007 to show you the steps you need to take to
deactivate popup blocking by security programs.
1. Open Norton Internet Security 2007
2. Click the button "Norton Anti Spam"
3. Click "Status and settings"
4. Click "Block popups" to the right
5. Click "Configure"
6. Uncheck "Activate popup window blocking"
7. Click "OK" to confirm
8. Close the program "Norton Internet Security 2007"
9. Close all browser windows and restart the browser
10. Finish
License expired?
If you have just (or within the last 24 hours) acquired the license for a video,
it may occur that when playing the video in Windows Media Player you will be requested to
acquire a license for the video.
This can occur if it is the first video you have downloaded from Horror-Filme VOD
or if delivery of the license directly following purchase did not work. You can have the license delivered again free of charge.
No extra costs are involved.
Follow the steps below to have the license for your video resent:
1. Click "Yes" in the gray window on the Player.

The video might already start now.
2. Otherwise the "Acquire License" window will open. Click "Get license".
3. A browser page with the Horror-Filme VOD.login page will open.
Log in again and follow the steps indicated.
On closing the window, the "Play" button in the window on the Player should become active.
4. Click "Play".
If the "Play" button does not become active, click "Cancel" and then click the Windows Media Player "Play" button.
If you are now requested to acquire a license, click "Yes".
The video should now run.
If necessary repeat steps 1-4. Then close all browser and player windows.
Even if delivery of the license only works after a number of tries -
you only pay once every 24 hours..
License error
If no video loads in your Player window, and instead you see only characters and numbers (as in picture below),
you have to change your settings for Windows Media Player.
Start Windows Media Player from your program folder.
Select "Options" from the "Extras" menu in Windows Media Player.
Click the "Data protection" tab.
Check the "Automatically acquire licenses for protected contents" box.
Click "OK" and close Windows Media Player.
Close all browser windows. Call up Horror-Filme VOD and log in again.
Use the "Your Downloads" menu button to restart or resume downloading your video.
If the download is interrupted again:
Close all connections to other pages and end all other downloads.
Close all browser windows. Call up Horror-Filme VOD and log in again.
Use the "Your Downloads" menu button to restart or resume downloading your video.
Direct download
If the download fails again, you can download the video directly to your PC bypassing the download manager.
RIGHT CLICK the button at the bottom and select the "Save under" option from the option.
Select the directory where the video is to be stored and click "Save".
When the video has downloaded completely, double click it in the directory to start it.
Video download for AOL customers
AOL has changed its browser software.
The basic settings of the new software contain a "TopSpeed" function
that is not compatible with the video download function of our video rental.
You must switch off this function to download videos. Below we show you how to do this.
Info: It is not dangerous to switch off the "TopSpeed" function!
Proceed as follows to switch off the browser function:
Click "Settings" in the "Settings" menu of your AOL Browser.
In the "Basic Settings" tab, click "Internet Settings".
Uncheck "Optimize web browser with AOL TopSpeed" in the "Browser Settings" window.
Click „Save".
Then close all windows and restart the browser. Call up the video rental again and log in.
You will find your video at "Your Downloads". Now you can download it without any problem.